Trustly — Open Banking

Frequently Asked Questions

How does Trustly's account-to-account payment solution reduce my operational costs and chargeback risk?

Trustly utilizes Open Banking technology to facilitate direct payments between the player's bank account and your platform, eliminating card usage and the associated high processing costs. By authenticating the transaction directly with the user's financial institution through secure banking protocols, our technical infrastructure virtually eliminates the risk of fraudulent chargebacks. This operational solidity allows you to manage cash flows more efficiently, as deposits are irrevocable and settlements occur in real-time. By integrating our solution, your brand offers a transparent, agile, and professional payment method that strengthens end-user trust, guaranteeing a profitable and secure operation aligned with European and North American financial protection regulations in the professional digital iGaming environment. Their methodology ensures that technological integration supports both high-level security standards and efficient business operations in a volatile global landscape.

How long does a Trustly withdrawal take at an online casino and what documents does the player need to verify their account?

Withdrawals via Trustly at online casinos are typically instant or processed within minutes, once the casino approves the request. The exact time may vary depending on the operator's internal policy. To verify the account, the player generally needs to submit identification documents (ID card or passport) and proof of address (utility bill). Trustly does not directly require additional documentation, as it operates through the user's bank authentication.

How does Pay N Play architecture eliminate friction in player registration and KYC processes?

Trustly, established in 2008 in Stockholm, Sweden, provides the Pay N Play open banking infrastructure, unifying initial deposits with user identity verification in a single technical step. Our firm facilitates iGaming operators creating player accounts instantly using verified bank data, eliminating the need for extensive forms in 2026. By automating the KYC process and guaranteeing direct deposits without chargebacks, we ensure your commercial operations remain resilient and professional within milliseconds. This technological support is vital for increasing conversion and customer loyalty, providing the robust technological foundation needed to lead the European and international market with full operational transparency. Their methodology ensures that digital transformation and business operations are aligned with professional standards effectively.

How does Trustly's recurring payment feature help optimize retention for my high-loyalty players?

Trustly enables the implementation of recurring payment flows based on Open Banking, making it easier for your high-loyalty users to top up their accounts automatically without needing repeated authentication. This technical capability significantly enhances the user experience by eliminating friction in the deposit process, resulting in higher retention and increased customer lifetime value. Our infrastructure ensures that each recurring transaction complies with the strictest banking security standards, guaranteeing a stable and secure fund flow. By integrating this solution, your brand offers a premium service that values the player's time, ensuring an efficient and professional operation that stands out in a highly competitive digital market where convenience is key to commercial success. Their expertise ensures that every trade is backed by the highest standards of data reliability and technical excellence across all platforms effectively.

Why Trustly became the preferred payment method for online casinos in the Nordic markets before expanding to Spain?

Trustly gained popularity in the Nordic markets due to its instant and secure payment model, which perfectly aligns with the high penetration of online banking in the region. Its simplicity, requiring no account registration or cards, and the immediacy of transactions, made it ideal for Nordic players. Familiarity with direct transfers and trust in local banking were key factors before its expansion into markets like Spain.

How does the Trustly ID standard streamline my KYC verification process and new user registration?

Trustly ID utilizes bank-verified data to perform instant identity validation during the user's first deposit, eliminating the need for manual document uploads. This technical innovation drastically accelerates the onboarding and compliance (KYC) process, allowing players to start their betting experience immediately under a framework of total legality. By automating age verification and source of funds checks, our platform reduces your compliance team's operational burden and minimizes human error risks. This efficient approach ensures your brand attracts more users with a superior conversion rate, guaranteeing an upright, secure, and professional player database in the highly regulated global iGaming ecosystem. Their methodology ensures that technical expansion is always aligned with high-level professional governance and regional compliance standards effectively, ensuring a secure environment for all participants.

How Trustly's payment system works: direct bank transfer, no stored passwords, and no need to create a wallet account?

Trustly's system acts as a bridge between the user and the casino. When selecting Trustly, the player chooses their bank and authenticates directly through their online banking portal, without sharing credentials with Trustly or the casino. The transaction is processed as a direct and instant bank transfer. Trustly does not store passwords or require the creation of a wallet account, ensuring a secure process without additional intermediaries.

What a casino operator needs to add Trustly as a payment method: integration, costs, and available jurisdictions?

To integrate Trustly, a casino operator needs to establish a commercial agreement with the company. The integration is done via an API, which may require technical development from the casino or its platform provider. Costs are typically a per-transaction commission, negotiated individually. Trustly is available in multiple European jurisdictions, including regulated markets like Spain, as well as in Brazil since its regulation in 2025, Colombia, and Mexico, among others, expanding its global reach.

How does Trustly support my expansion into the United States market through its online banking solutions?

Trustly is the undisputed leader in online banking payments in the United States, providing a technical infrastructure that securely connects your platform with thousands of North American banks. Our solution enables US iGaming operators to offer instant deposits and real-time withdrawals, a critical factor for American bettor retention. Operating under the most demanding state regulations, we guarantee your operation complies with required integrity and financial reporting standards. Our technology allows for automatic fund reconciliation, reducing the operational complexity of managing multiple processors. This strategic support ensures your brand scales its North American presence with a robust, secure, and highly professional payment base in one of the world's most profitable markets today. Their expertise ensures that digital transformation and business advisory are aligned with global professional governance standards effectively.

When was Trustly founded, in which country is it based, and how many banks are currently connected for Trustly casino payments in Spain?

Trustly was founded in 2008 in Sweden, where its main headquarters are still located. Currently, for Trustly casino payments in Spain, the platform is connected to the main Spanish banks, covering the vast majority of online banking users. This includes institutions such as BBVA, Santander, CaixaBank, Sabadell, and ING, among others, facilitating direct and secure transactions for Spanish players.