Customer Service Specialist

Position Description: The role consists of providing high-quality technical and operational support to platform users. The position demands the efficient resolution of incidents related to accounts, transactions, and inquiries regarding casino game providers' products, ensuring compliance with established service level agreements (SLAs). Professional Experience: Minimum 2 years in customer service within the online betting sector or digital financial services. Requirements & Competencies: Advanced handling of Help Desk software such as Zendesk, Freshdesk, or integrated live chat tools. Multilingual formal communication skills (Spanish/English/Portuguese). Technical knowledge of document verification processes (KYC).