New domain rules and mandatory reports under the LOK in Curacao
The Curaçao Gaming Authority (CGA) has taken a firm step towards the professionalization of its jurisdiction by updating its regulatory portal. These changes, framed within the new National Gambling Law (LOK), impose strict controls over domain management, transparency in player claims, and a complete overhaul of the digital seal system.
Domain Management: Total Control via API
One of the most technical and relevant changes is the new Domain Management Manual. From now on, the CGA requires thorough registration, verification, and activation of each operational URL.
- Automatic Synchronization: Any change in the regulatory portal will be immediately reflected in the certificates and digital seals.
- B2B vs. B2C Differentiation: B2B license holders are prohibited from operating sites aimed at the end consumer. They may only display the blue seal on their corporate websites. To offer games, they must apply for an independent B2C license.
- Automation: The Domain Management API Guidelines have been published so operators can integrate these processes technically and on a large scale.
Incident Reporting: Zero Tolerance for Opacity
In compliance with Article 5.10 of the LOK, incident and player claim reporting is no longer optional or manual via emails:
- Incident Module: Operators must report "without delay" any technical failure or relevant event directly on the portal.
- B2C Claims: The periodic submission of reports on player disputes, categorized by status and reason, is formalized, reinforcing the protection policy introduced in mid-2025.
The New Color Code: Farewell to the Orange Seal
The CGA has simplified its validation seal system to avoid market confusion. Operators have until January 30, 2026 to update their websites under this new color hierarchy:
Seal Color - License Status
- Green: Active B2C License (Operation permitted)
- Blue: Active B2B License (Providers)
- Gray: Withdrawn (Voluntary) or Suspended
- Black: Revoked (Regulatory action)
- Orange: REMOVED (No longer legally valid)
Corporate Responsibility
The CGA emphasized that access management to the portal is the exclusive responsibility of the operator. Any action carried out by an authorized user that has public or regulatory impact will be directly attributed to the licensed company.
With these measures, Curaçao aims to shake off the label of "lax jurisdiction" to compete directly on supervisory standards with European regulators, guaranteeing full traceability from the domain to the operator’s behavior.
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